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In order to expedite the immigration process once you arrive in Mexico, we recommend that you fill out the immigration form online here. Be sure to print these forms and save the return paperwork for your return flight back to USA. If you lose the return form, you will have to pay a fee to get a new one. Please follow the guidelines below when filling out the form. 

1. Select “By Air”

2. For point of entry, select “Aeropuerto Internacional de Cancun”

3. Reason for trip “Tourism”

4. State is “Quintana Roo”

4. Address in Mexico is “Hard Rock Riviera Maya”



Your stay at the Hard Rock includes limitless resort credit which can be used for spa treatments, excursions, photo sessions, and more! A 25% service fee will apply over the final price of all transactions.

View tours and pricing here!

View spa services and pricing here!

To book tours and spa services, please email the following information to Ricardo at

  • Full Name
  • Service you are looking to book (relaxing 50 minute massage, Luxury Sunset Sailing, etc.)
  • Date
  • Time
  • Preference of male or female therapist for spa services.



After clearing Immigration and customs, proceed to exit the terminal. The hallway between customs and the airport exit is dedicated to timeshare sales. The personnel in this hallway are not affiliated with our company. Avoid solicitation by walking directly past the timeshare booths and agents. Exit the building and proceed to the transportation area. Our destination team TRAFIC TOURS will be wearing light blue shirts and khaki pants. They will be displaying a sign that says “HD Travel Riv Maya Group”.



Please check back for our onsite office hours and location.



Please check back for your return transfer time back to the airport. 



While on travel, please email us at or message us directly through the Axus Travel App. Due to most of our staff traveling on site during spring break, email and Axus message are the best way to reach us. You can also come visit us during out onsite office hours!